Operations Management questions and answers, As Singaporeans turn to online shopping and continue to shun But. Repeated stay.

There are also more showers and toilets in the other floors that we could use. We know it's a hassle to switch browsers but we want your experience with CNA to be fast, secure and the best it can possibly be. Online sales registered a double-digit increase from last year. The room may be small but it has every basic thing you need. The Weird: - Shampoo and Body Soap are provided in full sized bottles instead of the mini ones which is always a plus for me. bread, rice, noodles, waffles, pancakes, carbo, carbo, carbo very little protein selections.

Both containers are designed by award winning LAUD Architects who incidentally also designed The Deck (a photography gallery previously located at Prinsep Street in Singapore). Didnt enjoy our 2 nights stay, hence not gonna return. Breakfast- there was one freshly made dish like fried rice and cornflake cereals, milk, bread, butter, Nutella, jam etc available.

store that some have described as the shop that has it all. They surprised us a bottle of champagne and a cake for the night!

Overall it's a very basic hostel but the location is good. Once a familiar sight in many shopping malls, home-grown

Great place at affordable price and has a bathtub! Thanks a lot once again everybody. (Photo: TODAY/Janice Lim). Kudos to the staff and management for making this hotel our No.

Theres lots to do within the resort with free wellness activities from Aqua Zumba, Tai-chi, Bath Bomb making, yoga and many more! things out on their own, there is a limit as to what people can

Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. After check in we headed for the refreshments provided the staff ( Seri and Raymond) there were so warm and welcoming. strategy of expanding in shopping malls may not be doomed for To survive, they will have to charge more, said Assoc Prof Loh. Selffix operates in a model similar to that of Home-Fix, said Mr Samuel Tan, the course chair of theretailmanagement diploma course atTemasek Polytechnic. The shop keepers are also able to provide expert advice.. The staff on the front desk were friendly especially the girl who checked me in. It was so quiet and cozy that I slept like a baby. failure. Room had strong mouldy smell. Bugis MRT Station is 5-10 mins walk and is on the airport line (10th station from the airport, with 1 change at Tanah Merah, cost only SGD 2.50) The Kwan Im Temple is right next door and worth checking out (it gets very busy with local worshippers). There's plenty to do nearby, with Pasir Panjang, E-Waves Fishbyte Pte Ltd and Jas Indulge Nail Spa all within a short distance. Had no choice but to ask for a change of room where Tim from front desk was very helpful and efficient in acceding to our request. Seeing Nusajaya's sights from this hotel is easy with Puteri Harbour Satellite Clubhouse, Thomas Town and The Little Big Club all close by. So it can be quite awkward to enter or exit the hotel especially during peak hours cause you're walking past people who are sitting down and eating.

(Dec 20) marking its third new store opening this year. The breakfast served was delicious and hearty.

Pros - The room is not soundproof so you can hear conversations or noises outside or from other rooms Did he know me that I'm the girl who booked at 19th and arrived at 20th??

Note: you should focus Selffix plans to maintain the number of its brick-and-mortar stores at around 13 or 14, which means it will not hesitate to close down underperforming stores, said Mr Teo.

But thankfully, I only have one store so its not too difficult to manage costs., NEIGHBOURHOOD STORES SEE OTHER CHALLENGES. Booked the Trip 5.5 (great) deal package for the JS with afternoon tea, evening cocktails and breakfast. Room was quite dusty, unfortunately :(

Hairdryer provided - great for ladies. to CNA before the opening, its director John Teo candidly admitted hostel had mainly Chinese ppl because of the location and I am not Chinese ,so I really like this , after all, you want to meet ppl from different backgrounds when traveling alone. It was just a bag of cheap bread and orange cordial drink that was left sitting on the table for show as I saw no-one eating it. For his store at Tanjong Pagar, Mr Tan intends to keep at it for another ten years until he retires. It made us felt like we are overseas in a resort. WiFi connection is good so can surf Internet / Facebook. It is only easier if you go via car for the first time.

They do request you leave your key if you go out and recollect (24 hour reception) but I conveniently forgot to do this most of the time and it was never a problem. - Room was very clean. We try to carry a wide range of stocks, said the second-generation owner of Handyman Centre who preferred to be known only as Mr Tan.

Our bathroom door could not close. SINGAPORE: In a corner on the third floor of Lucky Plaza lies a hardware store that some have described as the shop that has it all. Woodlands Train Checkpoint is located approximately 17km away while Singapore Changi Airport is 27km away. The good thing is that at least there is no insect in the room and bed sheets are pretty clean. A big shoutout and thank you to everyone at The Barracks Hotel for making our mini moon memorable and for all the warmth and hospitality during our stay here. In the 12 beds room there was a private bathroom too with 2 toilets and a shower, which was very handy as it gave us some privacy. The food is very nice! The place is more biased, the shops with basically no food are open, the external unit of the central air conditioner is noisy and is not soundproof, and the indoor hanging-up sound is also loud. There is way too much people hosted in the hostel for the size of the common living space they have. to support brick-and-mortar stores, but how many of them are They sent us a confirmation slip and all was good until I called them to confirm the booking. It's so convenient and it's a first for me to be in a hotel that had this kind of amenities provided. retail chain Home-Fix closed down all of its stores earlier this

Contact us, READ:Store closures an end of chapter, but Home-Fix to come back in a very different form: Co-founder. and personal lockers (you need to bring your own padlock). However they did upgrade us (family with 3 young kids) to a larger room for a small upgrade fee. on two (2) strategies only and support your proposals

While step-by-step videos online have spurred some to try We booked it for a mini-moon right after our solemnisation and was greeted with warmth and surprises! The shipping container next to Blk 77 has a corten/rusty exterior finish that compliments the nuances of an industrial setting while the container next to Blk 81 has been cladded with mirrors to reflect the mature Angsana trees fronting the container.

The nearest attraction is Legoland.

The place was crowded due to our visit on Raya day but staff managed to get us a table and service us professionally While the room was a bit more spacious than normal, the curtained off washroom area made it feel a bit like a hospital ward. Pros: This is possibly the one and only mirror container hotel in the world. I just loved this hostel. Oh and dont even think about bringing durians to the hotel!

We love it and definitely returning back again! The other reason is the lack of a Do-It-Yourself (DIY) culture The rooms were massive and I love the decor! They have a look and ask questions, then they buy online. Just a couple of weeks back, we booking our next stay in August 2019 as we have 7 nights left in the package.

Conclusion: We were a group of 12 and opted to stay in this hostel booking the whole 12 beds room, which we were very glad to have as it was the room at the top floor of the hostel, meaning the less noisy and more isolated one from the rest of the chaos.

The big bed is made up of two small beds, the middle is very hard, the hotel was good but just abit far from town. Its venture into e-commerce, with the set-up of its own website and partnering other e-marketplaces like Lazada, has also paid off. try to carry a wide range of stocks, said the second-generation Security here is better as guests can enter by tapping with key card.

But can just chitchat while waiting, or maybe next time just order in advance. Because of pandemic this hostel is full of migrant workers.a lot of curry smell on cloths washing machine.floors and dining table sticky with curry residues.got one rude Chinese uncle at front office pick problem with stayers.if you dont mind all these good luck! The location of this hotel is definitely not as accessible as all other hotels I went before. And not all food are available. Our brand new shipping container hotel in one-north is finally completed! "(The store beside me) used to be a traditional hardware store and we were fighting until they retired, said Mr Tan. We stayed for 10 days and it was pretty ok back then. lol. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay. Check in & check out process was really smooth :) The room was a little smaller than I had expected but it was so extremely cozy, really good for a recharge! You just have to do it yourself, he told CNA in Mandarin.

We just loved the boutique and high class feel of the hostel whilst it also maintained that communal feel which we love too. owner of Handyman Centre who preferred to be known only as Mr Tan. I would recommend my peers that is looking for a hotel that is convenient to find food and stuff. - Mini-fridge was damaged, and blanket was missing at first. The pods had great curtains which blocked out light and added privacy whilst staying in a shared room.

Scary stuff. Theres still a need for physical stores so that customers can see and touch the items. the only thing that ruined out "staycay" was when we were being chased out before 11am during our check out day. toilet floor was very slippery.. i almost fell down while carrying my 3 month old baby..pls improve on this, or change tiles..others was superb, room very clean,cosy, breakfast was good , Hotel-style apartment, large room, breakfast delivered to the room, newer; strategies that help hardware stores connect with customers and both online and

I highly recommend this place. good job!

Thank you Firdaus for arranging me to a better room for my prayer necessity upon check in. Adding on, she is polite and well-mannered! The hotel was in a strategic location where there were a lot of food & shopping area around so it was such a joy! The firm is currently in talks with potential investors and mulling a return in a very different form, co-founder Low Cheong Kee told CNA in an interview. It was the most relaxing staycation Ive ever had! Friendly and efficient staff. More supplies and boxes line up the walls from floor to ceiling. Thank to you to Firdaus, Mariam and Zuraidah ( not sure whether I got the name right) for making my 1 week work-stay trip very pleasant. Upgraded but still having issues? The first two days they put us in a small room that was not clean and made one feel claustrophobic. But amid rising costs and dropping sales, some of these stores have struggled to turn a profit, reported the Business Times. There is no hair dryer provided. I also stayed in space capsule pod for next 2 nights and so I think I am in a good position to review this hostel in Singapore. So I m actually thrilled to stay here.

customers can see and touch the items. Great stay! I can see the lipstick mark of a previous user, with some coffee dripping down that lip mark. Despite that the room and places is very very clean!

Bed is King/ Queen type. I think if we continue to have good outlets and introduce new products to our stores, there should still be money to be made.. If you encounter problems during check-in, you need to contact customer service to solve them. The least the management could do was to provide a mask or sanitizers to guests. Had to remind the front desk to get someone to come and clean the toilets again. . They are the nicest front desk people that Ive met and ensure my request are being met.

This Singapore hotel features parking on site. Not what we expected, but it did the job. Our dinner at Red House Seafood restaurant on level 2 however is the only good thing during the stay. My partner and I enjoyed the stay. This is because running a retail store involves long hours and hard work. such as Selffix. there?. has seen better days.

Night time attraction could be the harbour with e Bike for rental. The room is very fantastic and comfortable. Had to manually wash it. At its peak, the family-run business had 26 stores islandwide. However, the tea and cocktails were decent and quite filling - I enjoyed the cakes and the savories the most. Both designs are unique.

I use this as a taxi pick up/drop off point to various attractions from the hotel. I was early and requested for early check in but unfortunately no room was available and I had to wait but that was ok because my overall experience was great. As this was my first hostel stay, I was a little skeptic. I did this mainly because I heard that the hotel is under a new management now. (c) Discuss two (2) Customer Relationship Management 5/5 for the whole stay but the toilet was cramped and the toilet bowl has very small space. Good location too. But even then, the store, founded by Mr Tans father in the 1970s, Was told that an intern is cleaning the room and the intern will take slightly longer as he/she just started interning. The other room although was better - no mouldy smell, but wasnt cleaned thoroughly. - Breakfast at the restaurant was solid.

Overall, we enjoyed our 3 nights stay. I read the great reviews of this place and booked to stay for 3 nights. Our flights have already been booked for and we will be travelling with our 3 young kids again. Everything here is perfect!

In a corner on the third floor of Lucky Plaza lies a hardware I guess Sundays are pretty busy for the reception, hence the unreasonable/pressured way to treat their guests? Plenty of sockets available for devices.

The environment is chill if you wanted to drink but meals are so so. Free wifi was included and it was fast and reliable. Directly outside is a pedestrian mall with a flurry of activity with market stalls and street vendors. These are not just hurting the registered a double-digit increase from last year. The room was fantastic.

This time the hotel was under OYO 104, they decided to not honour providing breakfast. Having said that, one has to ignore the barking dogs from the training school next door. In particular, retail chains like Home-Fix that have been caught in a no mans land of increasing costs, falling customers and rising competition, he added. Also when booking the staff are excellent in replying to queries and give very detailed information about getting to the hotel and airport transport options and nearby attractions. We took our own trash out of the room since day 1 of check-in. The hotel is located in the middle of all shopping centre so it was so convenient to go shopping. We also want to provide the And wife have been pestering about our next trip here.

There was another girl I forgot her name.

Else you can chill alongside the harbour. But even then, the store, founded by Mr Tans father in the 1970s, has seen better days. Save your money and hassle!

However, it was an overall disappointing experience, and heres why: 1. Ltd. All rights reserved. This time stayed at their Studio Room. There may be customers but its mainly the middle-aged and above. I felt like I was in an spaceship. Have small chairs and table.

this hotel81 room is much smaller compared to the one at hotel81 princess. its 14th outlet at the basement of Great World City last Friday I was a little bit confused about my check-in because when I arrived at the counter he didn't ask me about my check in information.He just only asked me that I was paid or not and I said I've paid already then he showed me my room without asking to show my passport or check in information. Bugis+ shopping mall (10 levels with cinemas, food/retail options galore and taxi rank) is less than 5 mins walk. But at this present moment, we want to hunker down and just do what we know best (Its) quite sad that they believe Selffix will be next but all is not so gloomy, he told CNA. Cons We may come back to try the bigger rooms! Added breakfast at the restaurant for each day.

Bras Basah & Shine Korea is opposite it onward There a vending machine where you can get food and snacks if you get hungry at night at the lobby area. The Synergy B is one of the newest hotels in Singapore, having opened in 2020. Good for a break from the busy city life of Singapore. In about 10 to 13 years time, I will want to retire but my daughter isnt interested in my store, said 57-year-old Mr Chua. added the 64-year-old. past decade, said the owner, with competition from e-commerce being DIY, are hardware stores dying? Selffix is not delusional, as the exit of the companys biggest

The surprise was they have left us "the breakfast" for the following 2 days in there, which consisted of bread, jam, tea and coffee.

The kitchen is tiny, and there is a sofa at the entrance that is always busy and with lots of people sleeping on it, so you can't really use it. Inside, display shelves carry a dizzying array of home repair tools and products, ranging from nails and bolts in various shapes and sizes, hand and power tools, to electrical and pipe fittings. The community remains very small here, We were notified by a letter from the management. Breakfast was provided in a weird way: the first night we arrived we noticed a big plastic box in the room. The end result is amazing as the container seems to be invisible! Ibis should be blessed to have you people serving the customers with all the helpful thoughts. I am beginning to wonder how many more people have bought the package and were told it was invalid after they arrived at the hotel? Room size was decent and clean. Please note that $100 deposit is required. Was able to walk to Rochor station within 3 minutes. The Bad: Bigger TV. hammered. Its not so straightforward.. Totally recommend to eat at Captain Table. It was the time that all the people are sleeping. I first stayed at the SEA Hotel back in 2014 as it was recommended by my aunt and uncle who always stay here when in Singapore. It was not cleared even upon checking out. He had taken a five-figure loan to start his business in 2011and only managed to repay that two years ago. Online sales Our 1st experience was blown away. The room was big and spacious and the best part every floor has a kind of a pantry where we can get ice cubes!! Bilingual receptionist is really a plus point. That is why DIY tools and products will not become obsolete, like CDs.. When guests have some time on their hands they can make use of the onsite facilities. The Good: Dear Citadines Rocher, please review your services. It was an amazing experience.

get customers saying they dont like to buy online and still want Location- hostel was very near to Chinatown as well as mrt(which is in Chinatown) Chinatown is a great location for shopping btw. What a disappointment! Stayed at this hotel for numerous times. Taste very salty

So if you're feeling lazy to go out for food, you can just go down and eat or call room service and get discounts for some items since you're a hotel guest. I forgot to take any pictures of the room.. The check in was a breeze and Brenda was very fast and efficient It didn't take long for me to get my room.

Breakfast spread wasnt a spread. The television in the room did not work and almost non of the safes were working. check in and check out was fuss free, quick, smooth, good service from them.

Linda, Daffany were such sweet people.. (b) Apply the multichannel marketing concept and discuss how

They have tissue box, safe, flask & coffee/tea.

Definitely a stand out is that the hotel staff were extremely professional, helpful and really went the extra mile.

The front desk is not very friendly but the check-in and out was smooth and easy (beware check-in is not allowed before 3pm). A 15min drive minimum if you wanted to go town. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. We could dine at the balcony and it was really romantic. Hardware stores in the HDB estates have also had to contend with the rise of generalised budget stores, which have added home-improvement tools to their offerings and attractedprice-sensitive consumers. But the view of sunset is gorgeous! despite the small size, everything was spotless, they have a smart tv too. Its old and rustic (a throwback to another time) but for $100 SGD a night with a fabulous vegetarian buffet breakfast included (Kwan Im restaurant) and prime location in Bugis you couldnt ask for anything more.

This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). Added Mr Tan: The services provided by these neighbourhood stores are also more personalised than those in the malls.

This Hotel has gone from OK to worst! And now let's move to the worse bit of the hostel: the common areas.

the breakfast was nice and staff was friendly and welcoming. overall, stay was amazing, aircon was cold, the bed is comfortable, lots of food stall nearby, 711 and shell select was nearby too. Only one regret is that I do not have the suitable outfit for photo takingCheongsam/Peranakan style.

The rooms were really comfortable and the mattresses perfect for us. DIY, are hardware stores dying?

Mediacorp Pte Ltd. All rights reserved. Associate Professor Lawrence Loh from the National University of Singapore (NUS) is expecting more hardware retailers to pull down the shutters in this very sunset industry.

They have a look and ask questions, then they buy online. But Mr Teo said Selffix is not delusional, as the exit of the companys biggest competitor suggests big challenges present in the industry. Singaporeans, especially the younger generation, also still prefer shopping in a comfortable and fuss-free environment, such as that in a mall, he added. Not sure when it was last cleaned. There were confirmed COVID-19 cases within my period of stay. View from balcony is gooood and also great for photo taking. I arrived at Hotel about 03:35 AM. Other strategies that the retailer is working on include keeping a lean workforce of about 70 people and adding exclusive home appliances to its store offerings. Toothbrush & toothpaste, big towel & all-in-one body soap/shampoo provided.

VERY SUNSET INDUSTRY? Then came another two budget shops under the same HDB block Its tough but no choice, we got to face the music.. - The Hotel is above a cafe.

Love the location - near to Chinatown and Tanjong Pagar! The hotel fulfilled most of my request on the room with decoration.

The service is very well maintain and consistent.

Business has become very erratic over the Thank u the experience. Weve had people coming here to ask if we sell this. There no clear direction stated..


Your help is greatly appreciated by me and husband. hardware stores can utilise hybrid marketing, i.e. Affordable eating places nearby too. Answer a= Two macro-environment factors that impact the DIY hardware industry and its players such as Selffix are given below= Technological forces= With the development of the internet technology, the new concept of online marketing has evolved over. However, this store does not have any permanent staff. The barking dogs were very noisy.

I love the place. Service is very good, very warm, enthusiasm, the environment is more general, older, but the price is similar, the location is not bad, close to the subway, travel is still convenient, durian can be eaten near the hotel at night, this is very Nice. Unfortunately no bathtub but it is a great 1 night stay for the anniversary. The other reason is the lack of a Do-It-Yourself (DIY) culture here. This service is not intended for persons residing in the E.U. Guess they are in the process of changing out the old TVs.

- Business nature of hotel is apparent - solid desk for work, and Wi-Fi is fast and stable.

The complimentary breakfast is great as well. It was completely off the ledge. We also want to provide the convenience of store pick-ups for online orders.. Speaking to CNA before the opening, its director John Teo candidly admitted the challenges facing his industry, but he also said that the strategy of expanding in shopping malls may not be doomed for failure. Meanwhile, neighbourhood stores continue to face the struggle of attracting younger customers. DIY is about really building something, not just hanging a picture or replacing a light bulb The community remains very small here, added the 64-year-old.

Was a bit disappointed that the selection didn't change on the second day, though. here. Just lots of carbohydrates, eg. I never had to wait in line, there was hair dryer and it was clean overall.

Just one thing to take note of, the stairs/steps are really steep! Service was not really good as I had to call housekeeping / front desk up to 3 times just to get them to deliver an extra bottle of water to me.

Senai International Airport and Kempas Baru are located 25km and 28km away respectively. Love it!! Handyman Centres Mr Tan said his daughter has expressed some interest in taking over.

(I booked 2 room types - XLtwin & balcony).

5. Dont get me started on the spa which absolutely relaxing and luxurious. Everybody here was really attentive and the service provide were very guest focused. Check-in was smooth and they even served us iced tea and cooling towels. Not much choice of cafe , maybe due to MCO all closed down. All in all, I rly enjoyed my stay a lot & look forward to recharging again at Hotel G! a reason. Cons: Experts that CNA spoke to said Home-Fixs woes are a wake-up call for its closest competitor, Selffix. Once a familiar sight in many shopping malls, home-grown retail chain Home-Fix closed down all of its stores earlier this month as it undergoes interim judicial management.

We were also served with evening cocktails that comes with light bites and unlimited cocktails to taste! Would say it's a 4-star at best. Big mistake! It was upsetting that they chose not to inform anyone who bought the package of the changes.

would definitely come back. In Mar 2019, we came back to the hotel for 3 nights since we have 10 days from the package. As Singaporeans turn to online shopping and continue to shun The standard check out time is always before 12 noon, it was even stated on this app. The people staying in the common areas (not sure if they were guests of the hostel or not) was a bit peculiar, so we were glad to have our own space. My family really enjoyed the stay at the hotel. Also loved the touches like two sets of lights one brighter and one a bit dimmer as well as the plug and slippers too. But I said no, he told CNA.

Definitely coming back for more!! His children have no interest in taking over the business. Also, best of all, Delicious burgers are easily available! Downside was the buffet dinner located at skydeck. (a) Identify and discuss two (2) macro-environment

Be sure to be at the wharf before 6.40pm if you want to see the whole sun setting!! Despite the size, this is the shop that has it all, he said. Since I was travel alone in Singapore I was afraid of sleeping at room alone.But the hotel is very safe .I really loved this place and next time when I come to Singapore, I promised that I'll book this hotel again . The hotel has their own app which allows you to control in-room lighting, fan and aircon; plus a keycard tap-in, which is rather convenient, though the TV functions didn't work for me. 2003-2022 Chegg Inc. All rights reserved. The hotel is simple and rooms unadorned with only the basics but its all there and excellent value for money.

Copyright Mediacorp 2022. Read the reviews before booking the room and I must say all the positive reviews did not disappoint! So obviously food, cafes and entertainment are all within walking distance We This is the reason I booked this hostel for only 3 nights out of the 5 that I was in Singapore.