CRANE ON THE CASE: Tui booked our wedding in-store in a country where same-sex marriage is illegal: Why won't it refund our deposit? <>stream This site is part of Newsquest's audited local newspaper network. Severn Trent customers struggling with cost of living and with a household income below 16,385 can seek up to a 90% reduction on their water bill under The Big Difference Scheme. cEqH^N=n They can be making bills easier to understand and pay, helping those that need further support, and go further to help people repay their debt if they fall behind. Severn Trent claims to be the first water company in the UK to offer support on this scale. Muswell Hill, London N10 3LU, Registered as a business in England & Wales Ofwat director Emma Kelso said: We want companies to continue to go above and beyond for customers.. The move comes as regulator Ofwat publishes new guidelines for water companies to help household customers across England and Wales pay bills, get help and repay debts.

New guidelines published by Ofwat require companies to offer more flexible payment options for customers on irregular incomes and zero hours contracts. The nano-diamond battery's power comes from radioactive isotopes used in nuclear reactors. Receive money tips, news and guides directly into your inbox, Never pay full price again: The best money saving apps and sites, Wimbledon freebies, cheap Pimms and strawberries, teams up with consumer champion Helen Dewdney, Holidaymakers risk losing 85m in refund credit notes: Act now, AE3 Media Limited is authorised and regulated by the Financial Conduct Authority, Thames Water pulls the plug on water saving freebies, Water is a vital but limited resource: Easy savings you can make, Recession inevitable as shoppers cut back spending, Airlines told to fix travel chaos or face action, Rail strikes: Your travel and refund rights, How your monthly bills could rise as the base rate reaches 1.25%, Low-income pensioner? If you are dissatisfied with the response provided you can Which water companies have seen higher rises? They were an assessment of the annual rental value of aproperty and helped local councils calculate the amount of local tax a householdwould pay. MIDAS SHARE TIPS: Could these dividend powerhouses be your building blocks for income investing success? "The cost of living keeps going up all the time at the moment. This does not affect our editorial independence. Your property may have been last assessed as long ago as 1973 and it isn't possible to appeal or re-assess your homes Rateable Value. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. As a result, some bills are going up significantly due to rising inflation rates.

Keep our water flowing for everyone this summer and please follow some simple steps to reduce your water usage. But so far, the government has proved lukewarm about such suggestions. Research carried out by Ofwat earlier this year showed that just over half of water bill payers believe they will struggle to pay a utility bill over the coming year, rising to seven in 10 if there are children in the household. "People are going to struggle to heat their homes at the moment. endobj trent severn profit tap running drives efficiency doubles overhaul alamy expectations beat tax credit double pre its telegraph business <>stream Gresham House's Ken Wotton on why he gets stuck in to back small companies that can win big, MIDAS SHARE TIPS: A perfect building block to cement your future wealth with brick maker Forterra, MIDAS SHARE TIPS UPDATE: Filter firm Porvair clears the way for bigger payout for investors, MIDAS SHARE TIPS: Find a safe haven with miner Serabi even in these uncertain economic times it has golden prospects, MIDAS SHARE TIPS UPDATE: Fertiliser maker Harvest Minerals is set for its own growth spurt, MIDAS SHARE TIPS: Profit from dealer Inchcape where profits are really motoring ahead even while cars are in short supply, MIDAS SHARE TIPS UPDATE: Property firm Henry Boot finds its feet and gets polished new shine. x \,02,0>l(#0 jXKXFVm0j[VfkV^76K^ApY=9. In Severn Trent's region, it said only about 21% of those facing water poverty were lifted out of it by current support schemes.

Its guidance requires them to help resolve problems without resorting to enforcement action to recover debts., Firms are also compelled to offer flexible payment options. To calculate Rateable Value bills, we multiply the property'sRateable Value by the tariff charge. Its not always possible to fit a water meter ata property. Customers currently do not pick up the costs of fines imposed on water companies due to failures to meet standards, according to the Consumer Council for Water (CCW). View or download PDFs of our charges information, Understanding what each part of your bill means, Accessible bill formats that meet your specific needs, a change in the amount of people living there. If youre not on a water meter, its likely that youre billed according to your propertys Rateable Value. The water company has pledged to support an extra 100,000 customers who are struggling to pay their water bills. I'm very annoyed about it - very angry. "This also factors in the levels of investment we're making in our infrastructure and the environment.". The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. xVn0}J8-H\nWV!@JC~ ,0 "r3vp3s]k} 2#,M8C8shp Liv Garfield, Severn Trent CEO, said:As cost of living pressures continueto rise, were acting now to support people struggling to pay their bills. You could gain 3k top-up, DIY investors: 10 common mistakes to avoid, Mortgage down-valuations: Tips to avoid pulling out of a house sale, Five tips for surviving a bear market mauling. Find out if you're eligible for our Lead Replacement scheme today. <>/Filter/FlateDecode/ID[<6B6D105BDB6CDC449168398EFC2431F2><0AA772F18CB1B2110A005082EC9AFF7F>]/Index[689 26]/Info 688 0 R/Length 73/Prev 495194/Root 690 0 R/Size 715/Type/XRef/W[1 3 1]>>stream There's a whole lot more we do behind the scenes. Biotech shares are in the doldrums and that gives investors an opportunity: International Biotechnology Trust's Ailsa Craig, Blue Whale's Stephen Yiu: Why I ditched Facebook for better and more reliable growth opportunities. Send your story ideas to )6!yTL%7|tLM/}W_wb19#m7Q[~fcZzFxa0"G9-#XyO./7nmEBYpXL&%i~_N3v~FAT*G=}4/aETL{%`[YiX2Yc.`,YfbFX:CBC'qB-@9Y4v|)0RmdrV'o?X_n~=V~]wv]?~h}BhM%|gtl?&G]&(e8s) 9p 9`O8{q:}Y}iY|?((@r @g t:@a$2\kzEFG},VZAMAlGD#2!$^|{D"cvpk_fl31o.A=OG('#z&$RD.'J$"e'g"|.@e$JRI*UIC.D6pRF w~T3 i+!duUtV]fy"W$6+Dyo==lo'u|j&TCo|Pct This means when companies such as Severn Trent are fined 1.5m for sewage discharge, that eats into their profits, rather than being added on to bills.

hIUPi)uMMBd)=&dw ?4`a5KGqF]e*r({=F6,6ynxI4-u}t~}q nG!: u`(Nlr8f?lrl|r`28gu&WUsyUPrQ/\GF-Ce1o q Data returned from the Piano 'meterActive/meterExpired' callback event. 1 Dudrich House, Princes Lane,

Liv Garfield, Severn Trent CEO, said:As cost of living pressures continue to rise, were acting now to support people struggling to pay their bills.

These adverts enable local businesses to get in front of their target audience the local community. endstream We want your bill to be as clear as possible. Emma Clancy, chief executive of the Consumer Council for Water, said:No one should have to worry about being to afford their water bill, so were delighted to see Severn Trent putting its hand in its own pocket to help thousands more low-income households at a time of real crisis for many people., Our independent review of water affordability set out a clear path to ending peoples worries over water bills and with the support of companies like Severn Trent and the wider water sector we can ensure people struggling to pay always get the help they need, when they need it most., If you would like to know more about our pprivacy ppolicy, please folllow this link: The CCW's senior policy manager Andrew White said: "It's a big concern for us and we have set out a number of different recommendations to replace the current postcode lottery of support. Experts say the wide variation in bills comes down to factors such as how spread out the population is - dense, urban areas tend to cost less to supply - and how much coastline the region has. ", MPs have also criticised the rises, with Ashfield's Lee Anderson saying: "I understand the argument they have extra costs, but a 7% increase when, in other areas of the country it's about 3-4% - they really need to look at it again.". We are delighted Severn Trent is boosting its support for low-income households at a time of crisis for many people.. From our rivers to our reservoirs, its not just any old water, its our water. It costs nothing to install and you can trial it for twoyears. contact IPSO here, 2001-2022. However, customers do ultimately fund the costs of improving standards - and the challenges faced in different regions play a part in the discrepancy in bills. Severn Trent urges people to keep safe and out of its reservoirs as the region gears up for high temperatures, On your marks, get set, FLOW - Severn Trent share first look at Birmingham 2022 Commonwealth Games water refill stations, Severn Trent invites locals to community consultation as part of its 76m Green Recovery investment for Mansfield, Severn Trents 20m smart meter roll out hits ambitious early target, Worcester MP Robin Walker visits Severn Trent sewage treatment works, Severn Trent supports 33 not-for-profit groups with share of latest 250,000 from its Community Fund, Severn Trent and Wessex Water join forces to find innovative and sustainable solutions for future waste processing, Severn Trent on the lookout for Tiny Forest Tree Keepers, Pauline Latham MP visits Severn Trent works in Derby, 78m Bathing Rivers project gets underway in Ludlow, Severn Trent seeks new suppliers to support the delivery of its 78m Green Recovery supply pipe programme, People struggling with cost of living can seek up to a 90% reduction on their water bill, Tunnel Boring Machine named Florence launched in Stroud as part of 25m Severn Trent project. 691 0 obj "And if you're going to have that target to reduce sewage overflows into the water, there's a cost of putting in place that kind of infrastructure.". Outgoing Marks and Spencer boss Steve Rowe leaves on a high Business secretary Kwasi Kwarteng set to probe Beijing How to choose the best (and cheapest) stocks and shares Isa and the right DIY investing platform, Easy and most popular DIY investing platform, 9.99 per month and money back in free trades, Max 42 investment trust and shares ISA fee, 0.35% annual fee and responsible investing list, Read our full guide to the best investing platforms, > Compare the best investing platform for you. Research by management consultants CEPA suggests 6.5% (around 1.5 million) households in England and Wales are in water poverty. Greenland IS a rich prospect as mining firm AEX Gold shows, MIDAS SHARE TIPS: Green revolution needs mountains of raw materials and tin's vital for your phone - and First Tin could swell your wallet, MIDAS SHARE TIPS: Sold! This website and associated newspapers adhere to the Independent Press Standards Organisation's That helps us fund This Is Money, and keep it free to use. Feel free to contact us with any enquiries. Cherish it, not waste it. 694 0 obj This means that any changes to the propertysince then will not be taken into account. If you feel like a water meter isnt right for you, you can switch backto unmetered bills at any point during those two years. We couldn't imagine life without clean water, however there are 771 million people globally who still lack access to this basic human right. "But we're taking the pragmatic approach which is reducing the most harmful storm overflows, and there will be a cost associated with that. BBC News asks what lies behind it. 714 0 obj Newsquest Media Group Ltd, Loudwater Mill, Station Road, High Wycombe, Buckinghamshire. If this is the case for you, well talk to you about your optionsfor other forms of unmetered billing. People on low incomes can see their water bills cut by 90%. If the size of the property, or the amount of people livingin it, has changed since April 1990, the Rateable Value may not be accurate. We do not write articles to promote products. Both Severn Trent and Northumbrian Water said that while they have seen the highest rises, the amount they charge was still lower than average bills in other parts of the country. The funds are available to those on low incomes. Rising bills, it said, were in line with the revenue controls set by Ofwat. _sc|x{h]V}GGbJ{a/O!+Y&9TmmO]YY_Ix[1ud}e?a !#P~UK?q33P *@s-(rLJM@D %*q#M9FU9UJ$Pzy:n3V9AK& cu'5G$9N@hZ`[%%H_Y9\aRc2NJ"7DhXDF46OPeRcMkrPj:7jA"\U#zd?pyMWp)g?? We review our charges every year to make sure you get the best value service. Published: 22:30 BST, 25 May 2022 | Updated: 22:30 BST, 25 May 2022, Severn Trent has launched a 30million fund to help low-income families struggling to pay their water bills., The scheme is expected to cut the bills of 100,000 customers by up to 90 per cent and aims to support 315,000 customers by 2025., As cost of living pressures continue, were acting now, said Severn Trent boss Liv Garfield., 30m fund: Severn Trent boss Liv Garfield says the money will help low income families, She added: We dont want anybody in our region feeling nervous about their water bill arriving., Management consultant CEPA says 6.5 per cent of households around 1.5m are in water poverty, meaning they spend more than 5 per cent of their income after housing costs on water bills., But Severn Trent sparked anger with its plans to pay around 154million in dividends to investors., The water supplier for an area stretching from the Cotswolds to Lincolnshire, reported a profit for the year of 506million, up 7.5 per cent on last year, while revenues climbed 6.4 per cent to 1.9billion., Separately, the water industry regulator Ofwat yesterday called on firms to do more. They said they were also spending 145m on the supply network across County Durham and Teesside, replacing sections that were more than 100 years old. "Our customers have the second lowest bill in the UK, at around 1 per day, but we know that for some, paying this remains a challenge. Rateable Value is a fixed amount, assessed and set DistrictValuers office of the Inland Revenue between 1963 and 1990. 693 0 obj We can support you with a range of alternative formats to suit your needs. Affiliate links: If you take out a product This is Money may earn a commission. The way local taxes were calculated changed in 1990, andRateable Value was no longer used. hb```(fF! !mLc;fm``*h"EG[FGr c` 9$ 2*pE4Pz {@A "E:f ` '% Is Europe set for its worst wildfire season? However, some water companies have also been allowed to charge their customers more. Tittesworth Water to host free sports day in celebration of the Commonwealth Games, Severn Trent invites customers to Rugby drop-in session ahead of 1.57m investment, Severn Trent urges people to use water wisely and to stay safe by staying out of reservoirs as the region heats up, Thousands of trees to give green hug around West Midlands, Severn Trent launches second Tunnel Boring Machine at Stroud site, Brendan Clarke-Smith MP visits Severn Trent's treatment works in Nottingham, Severn Trent shares impact of sewer misuse across the region, Success Stories Shared as Severn Trent Focuses on a Sustainable Future. ", Christine McGourty, CEO of Water UK, the trade association representing water companies, said: "I would urge anyone who's concerned to get in touch with their water company.". Some links in this article may be affiliate links. Emma Kelso, senior director at Ofwat, said: Many customers were struggling before the pandemic, and the current cost of living pressures are squeezing household incomes even further. The BBC is not responsible for the content of external sites. Water poverty applies to customers who spend more than 5% of their total income (after household costs) on their water bill. Rick Blackmore, CBI Midlands Director, said: The rising cost of living is having an acute impact on families and businesses across the country and support for those most in need is essential and welcome.. water bills household fall telegraph table regulator tougher rules much

This has meant four companies - Anglian, Bristol, Northumbrian and Yorkshire - saw changes to their price controls. If you have a complaint about the editorial content which relates to Jamie Oliver's 1970 Ford Capri - the car that featured in Channel 4 TV show 'Jamie and Jimmy's Friday Night Feast' - is for sale, Ready, steady, tow! The Ofwat guidelines also cover other areas such as bereavement support, customer rights and debt recovery. trent severn ", A Wessex Water spokesperson said: "Bills in the region are slightly higher than other parts of the country because there are more pipes per customer to maintain and the cost of moving water across our region is expensive.".

Northumbrian Water said: "Our bills remain the lowest combined water and sewerage charges in England and continue to be less than what our customers paid for their water charges in 2019/2020.". "We're pleased to see Severn Trent recognising the increased pressure facing customers and acting now to help those struggling in water poverty. Our new guidelines are clear in what water companies can do to support customers. Users of Wessex Water - which also supplies water to Somerset and Dorset, as well as Bristol and Wiltshire, saw average bills stand at 470. 689 0 obj 690 0 obj inaccuracy or intrusion, then please HP10 9TY. He told the BBC: "The truth is that you can't make the sort of investments that we need to improve sewage infrastructure, without some payment somewhere. While Northumbrian Water and Severn Trent have seen the highest rises for 2022/23, their average bills - at 365 and 389 respectively - remain lower than those in other parts of the country. Inflation is the main reason, according to regulator Ofwat. ] Y?H2|

Get a discount code to save on your internet security, Discover a range of promo codes on kitchen appliances, Get great deals on existing and new plans, Upgrade your phones with these mobile deals, Click through to score Dell's discount code, DWP insults grieving family of woman wrongly refused a state pension by drastically slashing backpayment to 'measly' sum following her death, BUSINESS LIVE: British retail sales dip 0.1%; JD Sports revenues on the rise; Insurer Beazley profits plummet 87%, How to save money on home insurance: What you need to know to get the best and cheapest deal for building and contents, Is it time to scrap standing charges? To learn more about what cookies we use and how or to change your preferences please check our cookie policy. Im pleased to announce a commitment today to help thousands more people on low incomes to reduce their water bill by up to 90%.. PwbN2vUc\yUlM#d8 eRSk 'r;DV9\"7Wd{(u? a(@]}/Hqm}msMC(cD P4|o=2 C[ The most accurate way for you to pay fairly for the wateryou use is to be billed using a water meter. 695 0 obj Customers in that region get a government reduction, due to the region's long coastline and the amount of bathing water that requires maintenance. Wonderful rivers can transform the communities around them, which is why we are launching #GetRiverPositive - our plans to improve the quality of rivers in our region by 2030. The CCW, a consumer body, said there were big regional variations in the percentage of households receiving support. The comments below have not been moderated.

Energy Live News Ltd Your water bill covers more than just the cost of cleaning the water you use and the waste water we take away. LZ. David Black, Ofwat CEO said:"No one should have to choose between paying for water and paying for food. Experts say there are big regional variations in the numbers of people receiving support, Steve Willey said he felt angry about the rise, Water companies also have environmental responsibilities, Campaigners are concerned about the impact of sewage discharges on many rivers, Andrew White said the current system of support was a postcode lottery, Northumbrian Water said they were working on a number of improvements, Nadia Whittome is calling for water companies to return to public ownership. Please report any comments that break our rules. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. All water companies are able to increase bills in line with inflation.

This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Those ads you do see are predominantly from local businesses promoting local services. MIDAS SHARE TIPS: Erik the Viking was right! How have customers reacted to these changes? Has the shift from growth to value kicked in already and what shares could profit?

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